Privacy Policy
Last updated: June 2026
This Privacy Policy describes how Manssino ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from Manssino.com (the "Site"), or otherwise interact with our services (collectively, the "Services").
In this Privacy Policy, "you" refers to any user of the Services, including customers, website visitors, and others whose personal information we collect.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we update this policy, we will revise the "Last updated" date at the top of the page and publish the updated version on the Site. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.
2. Personal Information We Collect
We collect personal information in several ways depending on how you interact with our Site.
When you make a purchase or contact us, you may provide your name, billing and shipping address, email address, phone number, payment confirmation details, order information, and customer support messages. Providing certain information may be required to complete purchases or access certain features of the Site.
When you visit the Site, we may automatically collect certain information about your device and browsing behaviour, including IP address, browser type, device information, pages visited, referring websites, and interaction with the Site. This information helps us improve the functionality, security, and performance of the Site.
We may also receive information from trusted third-party partners, including Shopify which powers our online store, payment processors, fraud prevention and security services, and marketing and analytics providers.
3. How We Use Your Personal Information
We use personal information to process payments, fulfil orders, arrange shipping, and provide order confirmations. We also use it to respond to inquiries, provide customer support, analyse usage data, improve our website, send marketing communications where permitted by law, and detect fraud and ensure secure transactions. You may unsubscribe from marketing communications at any time.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, improve website performance, analyse website traffic, and support marketing activities. Cookies may be placed by us or by third-party services such as Shopify. For more information about how Shopify uses cookies, please visit https://www.shopify.com/legal/cookies. You can disable cookies through your browser settings, although some features of the Site may not function properly.
5. How We Share Personal Information
We may share your personal information with trusted service providers when necessary to operate our business, including Shopify, payment processors, shipping and logistics providers, analytics providers, marketing partners, and fraud detection services. We may also disclose information when required by law or to protect our legal rights. We do not sell personal information to third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account information where applicable.
7. Data Retention
We retain personal information only as long as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, and enforce agreements. When personal information is no longer required, it will be securely deleted or anonymised.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
Under UK GDPR and the Data Protection Act 2018, you may have the right to request access to personal information we hold about you, request deletion of your personal information, request correction of inaccurate information, object to or restrict certain processing, and lodge a complaint with the Information Commissioner's Office (ICO). To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
9. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.
10. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
11. International Users
If you access our Services from outside the United Kingdom, please note that your information may be transferred to and processed in the United Kingdom. By using the Site, you consent to this transfer.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@manssino.com or via our contact form at https://www.manssino.com/pages/contact.
Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
Orders placed before 3:00 PM EST on business days are usually processed the same day. Orders submitted after this time are handled on the following business day. Processing typically takes 1 to 2 business days (Monday through Saturday, excluding Sunday).
After your order has been dispatched, delivery generally takes between 5 and 10 business days (Monday through Friday). This means the total estimated delivery time is approximately 6 to 12 business days from the date of purchase.
For more detailed information about shipping, please refer to our full shipping policy: Click here.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to follow the progress of your delivery through our website. If you have not received a tracking number, please contact our customer service with your full name and the address used for the order so we can assist you: Click here.
CAN I CANCEL OR MODIFY MY ORDER?
CAN I CANCEL OR MODIFY MY ORDER?
Orders can be cancelled or changed within 4 hours after they are placed. To request this, please contact our customer service team. After this time frame, we cannot guarantee that changes or cancellations can still be made.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You may return unwanted items within 30 days of receiving your order for a full refund or an exchange. Products must be unused and returned in their original packaging. Return shipping costs are the responsibility of the customer. For more information, please see our return policy: Click here.
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrives damaged or defective, please contact our customer service as soon as possible. We will guide you through the return process and arrange either a replacement or a refund. To get in touch, please use our contact form: Click here.
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in USD ($). We support convenient and safe payment options including Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more information about our payment process and supported methods, please see our payment page: Click here.
What materials do we use in our products?
What materials do we use in our products?
We carefully choose high-quality materials that provide durability, comfort, and a lasting fit. Each item is checked to meet our standards, ensuring clothing that feels good to wear and stands the test of time.
Do we restock sold-out items?
Do we restock sold-out items?
Most of our items are available in limited quantities and are not restocked once they sell out. If your size is in stock, we recommend placing your order while it is still available.
Are your products true to size?
Are your products true to size?
Many customers notice that our items run slightly small. For a more comfortable fit, we suggest selecting one size larger for most products. Please refer to the size guide on each product page for further details.